REFUNDS & RETURNS
*Effective Date: September 1, 2023*
At Two Sisters Quilt Company [TSQ Co], we are committed to ensuring your satisfaction with every purchase you make. We understand that sometimes, you may need to return or exchange a product. This Refund Policy outlines our guidelines for returns and refunds to provide you with a hassle-free shopping experience.
Eligibility for Returns
You may be eligible for a return or refund under the following conditions:
1.1. You have made a purchase directly from Two Sisters Quilt Company.
1.2. The item being returned is in new, unused, and undamaged condition, with all original tags and packaging intact.
1.3. The return request is made within 15 days from the date of delivery.
The following items are not eligible for returns or refunds:
2.1. Custom-made or personalized products.
2.2. Items that have been used, washed, or damaged after delivery.
2.3. Items with missing tags or packaging.
2.4. Gift cards and downloadable digital products.
To initiate a return, please follow these steps:
3.1. Contact our customer support team at Quilts@TwoSistersQuiltCo.com or 585-335-2030 to request a Return Authorization (RA) within 15 days of receiving your order.
3.2. Our customer support team will provide you with instructions on how to return the item.
3.3. Pack the item securely, including all original tags and packaging.
3.5. Ship the item(s) to the address provided by our customer support team.
Once we receive your returned item and verify that they meet the eligibility criteria, we will process your refund as follows:
4.1. Refunds will be issued to the original payment method used during the purchase.
4.2. Shipping charges are non-refundable, unless the return is due to an error on our part.
4.3. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
If you wish to exchange an item for a different size, color, or design, please follow the same return process as outlined above. Once we receive your returned item(s) and they meet the eligibility criteria, we will process the exchange and ship the replacement item(s) to you. Any price difference will be charged or refunded accordingly.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 15 days of receiving the product. We will arrange for a replacement or refund, and we may request photographic evidence of the damage or defect.
If you have any questions or concerns regarding our refund policy or need assistance with a return, please contact our customer support team:
We reserve the right to update or modify this refund policy at any time, so please review it periodically. Your continued use of our website and services constitutes your acceptance of any changes to this policy.
Thank you for shopping at Two Sisters Quilt Company. We appreciate your business and are here to provide you with exceptional customer service!